Frequently Asked Questions

What is our Mission?

It is our belief that people who seek therapy are individuals who have the courage to face life's challenges and the strength to seek assistance. We understand how difficult sharing your personal life can be. This information has been designed to answer some basic questions about our therapy and office procedures.

How are Appointments Arranged?

The office has a receptionist available to arrange appointments Monday through Thursday during business hours (see below). If our receptionist is unavailable, the phone is answered by our answering services which will take your message. Rest assured that all messages will remain confidential and a counselor or the receptionist will return your call as soon as possible.

Appointment times are reserved especially for you. If you miss an appointment and fail to cancel or reschedule 24 hours in advance of your scheduled visit, the normal fee will be charged to you (illness or emergencies are excused).

Office Hours:
Monday: 8:30am to 9:00pm
Tuesday: 8:00am to 5:00pm
Wednesday: 8:00am to 5:00pm
Thursday: 8:00am to 5:00pm
Friday: CLOSED

What if a crisis occurs after hours, or on a weekend or holiday?

If you are in crisis or are experiencing an emergency outside of scheduled office hours, please seek help through your local hospital emergency room or call 911. There are also crisis intervention services available through the county: 

  • Crisis Intervention Outagamie County: (920) 731-3211
  • Crisis Intervention Winnebago County: (920) 722-7707
  • Crisis Intervention Waupaca County: (800) 242-0311
  • Crisis Intervention Calumet County: (920) 849-9317
  • Crisis Intervention Brown County: (920) 436-8888

The above numbers will provide you with a trained counselor who will speak with you by phone. If you feel the need for immediate care, St. Elizabeth Hospital (920) 739-2100 and Theda Clark Hospital (920) 729-2060 have emergency room coverage and on-call psychiatrists who can assess or admit a client to the hospital if necessary.

How long will Therapy take?

You can expect your intake session to last about 45 to 60 minutes and regular sessions about 50 minutes. Depending on the situation, appointments may be set up weekly, bi-weekly, or on a monthly basis. You will be setting goals and designing a plan of treatment jointly with your counselor. You are free to discontinue counseling at any time, however, it is important to tell your counselor that you wish to terminate services. If for any reason you are uncomfortable or feel your needs are not being met, we invite you to discuss these concerns with your counselor.

What does Confidentiality really mean?

Your therapist, and any staff member within this clinic, has a legal, ethical, and professional responsibility to abide by state and federal regulations designed to prevent disclosure of any information that could identify you, unless:

  1. You sign a consent to release or obtain information.
  2. A court order mandates the release of information.
  3. In an emergency situation, medical personnel may be informed of pertinent information or qualified personnel for program evaluation and supervision.
  4. You commit or threaten to commit a crime which could cause harm to yourself or another individual.
  5. If there is suspicion of physical, sexual, or extreme emotional abuse of a minor, the law mandates a report to local authorities.
  6. Professional review of your case with Counseling Specialists/Supervisors staff as required by state regulations.
  7. Biological parents have access to information regarding their children (under the page of 14)

The therapists at Counseling Specialists are all licensed Mental Health Providers. They are available for consultation or evaluation at your request.

Counseling Specialists
412C E. Longview Dr. Appleton
(920) 882-9877
Fax: (920) 882-9880
info@counseling-specialists.com